Barrett Support

Our customer/dealer support department can be contacted via land mail, email, telephone or with the support department contact form on this page.

Barrett Communications Pty Ltd Head Office:
PO Box 1214, Bibra Lake WA 6965 AUSTRALIA
Tel: +618 9434 1700 Fax: +618 9418 6757

Barrett Communications – Europe:
Unit 9, Fulcrum 2 Victory Park, Solent Way,
Whiteley PO15 7FN United Kingdom
Tel: +44 (0) 1489 880 332 Fax: +44 (0) 1489 565 422

Telephone support from the Australian support office is available from 7:30 am to 4:30 pm local time
Telephone support from the UK support office is available from 8:30 am to 5:00 pm local time

Or click on the contact form button below to fill in your enquiry and our technical support officer will contact you.

The standard and automatic warranty on Barrett 900 and 2000 series products is one year. By completing the registration form, your warranty will be extended to a total of three years at no extra cost.

3 Years warranty statement

Barrett Communications Pty Ltd provides a maximum three year warranty on all equipment it manufactures which is to be used expressly for high frequency, single sideband radio communications. This warranty covers faults arising from defects in design, workmanship or materials. Please note that this warranty does not cover batteries.

Should any fault due to bad design, workmanship or materials be proven at any time within the warranty period, the company will rectify such fault free of charge providing the equipment is returned freight paid to Barrett Communications Pty Ltd head office or to an authorised service centre. The warranty period for all products is thirty six (36) months after date of shipment from the factory.

In the event that Barrett Communications repairs or replaces a defective product part under warranty, the repaired or replaced product will remain covered under and throughout the term of the original warranty period up to its expiration. No repair or replacement will extend the warranty term past the original thirty six (36) month anniversary of the original shipment delivery date of the Barrett Product”

This warranty shall not cover any abuse, accident, improper installation, connection, adjustment or use other than in accordance with the instructions issued by the company.

In addition, this warranty shall not cover the distance which transceiver products will operate over or quality of transmission or reception as a result of unfavourable environmental conditions. Nor shall this warranty cover the quality of transmission and reception of transceivers mounted in vehicles or vessels that have not been sufficiently electrically suppressed.

Subject to the matters set out in this warranty, no liability, expressed or implied is accepted for any consequential loss, damage or injury arising as a result of a fault in the equipment and, all expressed or implied warranties as to quality or fitness for any purpose are hereby excluded. This warranty does not extend to products supplied by the company which are not designed or manufactured by it. Barrett Communications Pty Ltd will however make every endeavour to ensure that the purchaser receives full benefit on any warranty given by the original equipment manufacturer.

This warranty is restricted to the original purchaser. Where the original purchaser is a reseller who has purchased for the purpose of resale, warranty shall be extended to the reseller’s customer.

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